Unfortunately we are not able to offer exchanges or refunds for item(s) purchased online due to change of mind. In the unlikely event that your item(s) have been sent out incorrectly, we will offer an exchange or refund.
If you believe your item(s) are faulty, they will be assessed by The Design Room and repaired, replaced or refunded.
If you would like to discuss your item(s) further, please email us at hello@thedesignroom.co.nz within 4 days of receiving your order.
If you are returning a decal, they all MUST be returned unused in the condition in which they were posted. The decal needs to remain in tact with both the backing paper and transfer sheet.
If the item(s) is faulty or incorrect, we will refund you the costs of returning the item(s) to The Design Room and cover all shipping costs for the replacement or repaired item(s).
If you are required to return an item(s), please repackage your item(s) as securely as possible. You are responsible for the item(s) until it reaches us. The Design Room does not accept responsibility for packages we do not ship ourselves. We will contact you once we have received the item(s).
Unfortunately we will be unable to offer returns/exchanges on Custom Designs. We provide full installation instructions with all of our products to assist you in the application of your decal from us.
